If the PC or FO disagrees with a rebuttable deficiency finding, the PC or FO contacts
the reviewing OQR office within 45 calendar days of the date of transmission of the
SSA-93 feedback report to the SSA-93 Quality Review website.
If attempts to resolve the issue informally fail, the PC feedback coordinator or FO
should use the SSA-93 website to submit a formal rebuttal as described in GN 04410.040B in this section.
To prevent the PC from initiating corrective action on FO caused errors in the rebuttal
process, the FO should
contact the PC feedback coordinator via telephone or email;
inform the PC of their disagreement with OQR's findings; and
instruct the PC not to take action on the protested deficiency pending a resolution.
The SSA-93 website will automatically notify the appropriate ORC/AC of OCO of the
first level rebuttal once submitted.
You can find contact information for OQR Field sites (AIPQBs) at OQR Field Sites.
1. OQR field site reverses their decision
If the AIPQB director agrees with the FO rebuttal (i.e., disagrees with the original
position of OQR), OQR removes the deficiency from the OQR database. OQR notifies the
PC feedback coordinator and the FO (if they initiated the rebuttal) of the decision.
The PC feedback coordinator notifies all operational components.
If the AIPQB director believes an interpretation of policy is involved, the AIPQB
will consult with Division of Title II Quality and Special Studies (DT2QSS) in central
office to determine if a policy submittal to the Office of Income Security Programs
(OISP) is appropriate before responding. Notify the PC feedback coordinator and the
FO of the possible delay in responding pending a reply from OISP.
2. OQR field site affirms or amends their decision
When the AIPQB affirms all or part of the error findings, the AIPQB provides an explanation
of the decision and information about supporting documentation in the Comments box
and transfers jurisdiction back to the FO or PC. The decision will explain the additional
corrective actions the FO or PC needs to take.