GN 99002.201 Identifying Individuals Who May Want Spanish Language Applications
Unless individual specifically requests the use of Spanish language applications,
it is the responsibility of the interviewer to recognize situations when an explanation
of the availability of Spanish language applications is appropriate. Consider an individual
to be identified as a potential user of a Spanish language application whe any of
the following conditions exists:
The individual expresses a preference for Spanish or has difficulty with English during
the contact but show familiarity with Spanish, and/or
The interview is conducted in Spanish by a bilingual interviewer.
In subsequent claims situations, a Spanish language indicator is present on the MBR
The criteria for identifying claimants who may want to receive Spanish notices are
located in GN 99002.