If the folder is located, but the PC action is not complete, the Inquiries Staff will
control the case and see that the case is processed immediately. Payment information
should be called to the RRB, CSR Specialist by the Inquiries Specialist and the annotation,
PHONE CALL (date)” entered at the top of the confirmation SSA-3103. Benefit payment information must
include items 2-12, items 13A, 13B, 13D, 13J, 13K, items 13G-13I, if applicable, item
15 and item 16, if applicable. If the benefit rates on this form duplicate those paid
on the RRB expedited voucher (that is, estimated rates were furnished because the
true rates were unknown), draw a large “X” from corner to corner through items 1 and 4 (see RS 02809.099 Exhibit 1).