Basic (03-82)
The Inquiries Staff has the responsibility for taking calls from members of Congress
and their staffs and is responsible for taking whatever action is needed to comply
with the congressional inquiry. These calls should be received in a courteous manner
and processed without delay. In Railroad Certification cases, if it is necessary to
call RRB, call the Protest and Appeals Section, the contacts are Linda Luckett, (312)
751-4603 or Robin Channon, (312) 751-4695.