TN 2 (02-10)

DI 10005.010 Field Office (FO) and Disability Determination Services (DDS) Exchange of Information and Coordination of Actions

A. Information exchange and coordination of actions

There are many situations that require FO-DDS communication on a case-related issue.

The FO may contact or request assistance from the DDS to:

  • Develop for capability in potential representative payee cases;

  • Notify the DDS of any changes including change of name, address, and phone number;

  • Notify the DDS that the claimant died;

  • Update insured status information;

  • Notify the DDS that the claimant has withdrawn his or her claim;

  • Notify the DDS of a return to work issue;

  • Notify the DDS Examiner or Unit Supervisor in the DDS of any sensitive or critical cases.

The DDS may request the FO to:

  • Obtain evidence;

  • Develop work activity;

  • Assist in arranging for consultative examinations; or

  • Contact the claimant or other parties.

Reference:

DI 23020.000, Priority Cases

B. Communicate via the Electronic Disability Collect System (EDCS)

1. Update After Transfer (UAT)

For certified electronic folder (CEF) cases, the FO uses the UAT utility in EDCS to update information in the file after a case has been transferred to the DDS or the Office of Disability Adjudication and Review (ODAR).

The UAT functionality is not available for electronic Continuing Disability Reviews (eCDRs).

Reference:

DI 81010.095, Using the Update-After-Transfer (UAT) Utility

NOTE: For non-CEF or cases when EDCS UAT is not appropriate, use the most expeditious way to coordinate actions in these situations, e.g. telephone, email, or fax. Fax should generally be used rather than paper mail to transmit assistance requests and subsequent documentation.

2. EDCS Action Items (AIs) and Electronic Assistance Requests (ARs)

The DDS communicates with the FO via AI and AR on the EDCS Actions Page. For complete instructions on the EDCS Actions Page functionality, see DI 81010.100, Electronic Disability Collect System (EDCS) Actions Page.

The FO handles all requests promptly and thoroughly:

  1. Follow additional instructions issued by the Regional Office (RO) regarding FO-DDS contact.

  2. Follow guidelines issued by the RO on local, state, or regional arrangements regarding special problems, or other matters of local or regional interest, that require special instructions.

  3. Respond to all DDS development requests:

    • Respond promptly to all DDS assistance or development requests made via EDCS, email, telephone, fax, or paper SSA-883, Request for Evidence or Assist Disability form. If information or assistance cannot be immediately provided, establish a control on these requests and furnish the development or a status report (including expected completion date) to DDS within 14 days of the request.

    • DDS should follow up with the FO if no response is received. In special situations (second follow-ups, extreme problem cases, etc.), DDS may request RO assistance.

C. Obtaining case status information

1. eView

eView is a web-based application that enables users involved in case processing to view, print, copy to CD, and take specific action on the disability information contained in the CEF. For complete instruction on the use of eView, see DI 81005.000, eView.

2. Disability Determination Services Query (DDSQ)

The DDS inputs data on the National Disability Determination Services System (NDDSS). FOs obtain and review this disability information on the NDDSS by obtaining a DDSQ. Use this query to respond to routine inquiries from claimants and to check the progress of DDS case processing.

Request theDDSQ by completing the UNIT, RS, and AN, fields on the DDSQ mask. The table below contains a quick explanation guide to the most frequently used fields in the query.

DDSQ FIELD

EXPLANATION

SRD

DDS Receipt Date

LUN

DDS Unit

LEX

DDS Examiner

MDF

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