Program Operations Manual System (POMS)
TN 2 (02-10)
DI 10005.015 Case File Movement
A. Movement of cases between the field office (FO) and the Disability Determination Services (DDS)
The following applies when case folders are returned to the FO from the DDS.
1. Basic rules
When to return cases:
DDS should return initial claims to an FO only if:
A disability determination has been made, and the case is not part of the Disability Quality Branch’s (DQB) review component sample, or
DDS does not need to make a disability determination on the case,
The SSA-827 is not in the file, and
The FO requests the claim be returned.
When not to return cases:
DDS should not return cases to an FO if a disability determination is needed. DDS should request FO assistance, evidence, claimant contact, etc., by the most expeditious method available (e.g., EDCS Assistance Request (AR)), keeping jurisdiction in the DDS.
Exception: See “SGA issues” in Table 2, Examples, in this section.
The DDS should return the case when it: (no FO contact required)
Receives an F-9 alert (Title XVI file only, SM 05905.204).
Receives a direct written request to withdraw the claim (DI 11010.075).
Receives notification that the Title II claimant died within five months of Alleged Onset Date (AOD) (DI 11010.075).
Recognizes the case is under SSA jurisdiction:
The FO should request that the DDS return the case when it:
The DDS should not return the case to the FO when:
Failure to pursue or whereabouts unknown is an issue (DDS makes a determination), DI 11010.045.
The claimant moves to another state (send folder directly to other DDS after notifying the FO). See DI 11010.255.
Additional information is needed from the claimant (DDS contacts claimant).
An SSI claimant attains age 65 (DDS tells the FO; DDS still makes determination).
The case is part of a DQB review component sample.
DDS should contact the FO for assistance (DDS keeps jurisdiction) when it:
Title II insured status alerts
If DDS receives a systems-generated alert regarding Title II insured status, telephone the FO to verify status before returning the folder.
FOs should resolve SGA issues prior to sending folders to DDS.
If DDS receives a case with an unresolved SGA issue or discovers an SGA issue during case development, the DDS should send an electronic assistance request (AR) in eView to the FO requesting SGA development.
DI 81010.032, Sending an Electronic Disability Collect System (EDCS) Exclusion to the Disability Determination Services (DDS) after a Certified Electronic Folder (CEF) Has Been Established and Transferred
DI 81010.085, Transferring Cases in Electronic Disability Collect System (EDCS)
DI 81010.100, Electronic Disability Collect System (EDCS) Actions Page
DI 81010.140, Processing Field Office (FO) Determinations
DI 81010.142, Processing Collateral Estoppel/Field Office Adoptions Cases in the Electronic Disability Collect System (EDCS)
DI 81020.100C Electronic Assistance Request (AR)