Greet arrivals promptly and courteously.
Inform the arrival(s) of any last minute changes or delays of the hearing. Consult
with the supervisory hearing officer (SHO) if the changes/delay presents a problem.
Encourage the claimant's/representative's review of the claims folder.
Escort them to an area which affords privacy if they wish to review the folder, butbe present during the review and available to answer questions.
Request the claimant/representative to hold questions relating to legal, adjudicative
or decisionmaking for response by the disability hearing officer (DHO), or refer such question to the SHO prior to the hearing, if necessary.