DI 39563.440 Staffing/Priority Controls
DDS management should be constantly alert to adjusting priorities, anticipating and
addressing crisis situations and balancing staff needs to process workloads with available
resources. The use of overtime, the hiring of temporary help, and moving staff or
cases among units or establishing special units to process cases may be required.
If sufficient resources are not immediately available, the DDS should negotiate with
the appropriate parent agency and SSA regional office to obtain required assistance
or adjustments to their workloads or priorities.
The regional office or parent agency also may advise the DDS that priorities have
changed or that a workload emergency is imminent. The regional office can provide
advice on how the DDS can take immediate action from within its own resources. The
RO may also recommend assistance such as assigning Federal staff, assigning staff
from other States in the region, and, in urgent situations, requesting inter-regional