The fulfillment of DDS expectations and staff needs are accomplished through effective
communication techniques. Management and supervisory staff should consider the following
facets and assess the extent to which effective communication is being realized in
The method of communication to and from the supervisory staff.
The frequency of staff meetings.
The manner in which internal operating procedures and policies are disseminated among
The method of circulating and distributing new or revised SSA procedures and instructions
and insuring their uniform interpretation and application.
The extent to which the results of studies and pertinent statistical data are made
available to the staff.
The discussion of individual and group performances.
The degree of competition between or cooperation among individuals and units.
The extent of free access to top management.