FOs and PCs should contact the Regional Center for Disability Programs when:
a beneficiary/recipient requests a ticket; and
the DIBT or TKQY query shows the beneficiary/recipient was not selected to receive
a ticket (see DI 55002.025); and
the FO/PC is unable to determine why, after reviewing the MBR/SSR (see DI 55002.035B. and DI 55002.035C.).