If the ticket query now shows a ticket selection date, inform the beneficiary/recipient
when the ticket will be mailed (see DI 55002.015B and DI 55002.015C). Also, tell the beneficiary that he/she does not need a physical ticket before contacting
an EN or State VR agency about services, or assigning the ticket. If the beneficiary/recipient
wants to get his/her ticket before the scheduled mailing date, refer the beneficiary/recipient
to MAXIMUS. MAXIMUS' toll-free numbers are:
1-866-968-7842 (1-866-YOUR TICKET); and
TTY/TDD 1-866-833-2967 (1-866-TDD 2WORK).