TN 1 (10-02)

DI 55002.060 Add or Terminate Ticket Process

A. Process

When a ticket terminates for certain events in DI 55002.055A:

  • the beneficiary/recipient will receive a systems-generated ticket termination notice (see DI 55099.070 and DI 55099.071);

  • any representative payee, legal guardian, or authorized representative will receive a notice with the exact text of the notice being sent to the beneficiary/recipient (see DI 55099.075 and DI 55099.076); and

  • the Ticket to Work and the General Ticket Queries (see DI 55002.025) will reflect the individual's terminated ticket status.

B. Procedure - Program Service Center (PSC) or Field Office’s (FO'S) may have to take action to terminate or add a ticket in limited situations and only until current systems limitations are updated

The system will not have the capability to add or terminate a Ticket due to the following events until a future systems update is done. In the meantime, the FO or the PSC must use the “Add/Terminate Ticket” screen to take the appropriate action:

1. FO termination of a ticket:

An individual's ticket will be terminated in the FO in the following situations (see DI 55002.055A.2):

  • in the month SSA makes a final determination/decision not to reinstate entitlement to or eligibility for benefits for the individual under the EXR provisions (Reason 8: EXR DENIAL);

NOTE: This is not the determination that SSA makes about provisional (temporary) cash benefits. It is the EXR entitlement/eligibility determination requiring a favorable medical decision.

  • in the month in which the individual is eligible to receive another ticket because SSA reinstates entitlement to or eligibility for title II/XVI benefits under the EXR provisions (Reason 7: EXR REINSTATEMENT) (see DI 55002.010B.3.).

NOTE: Reinstatement of entitlement/eligibility requires a favorable medical decision. It does not mean that SSA has decided to pay provisional (temporary) cash benefits.

2. FO issuance of a new ticket:

A new ticket will be issued to an individual in the following situations:

  • in the FO in the month in which the individual is eligible to receive another ticket because SSA reinstates entitlement to or eligibility for title II/XVI benefits under the EXR provisions (see DI 55002.010B.3.);

  • The system will not issue a ticket to an individual over 64 (see DI 55002.005B.1.). A new ticket will be issued to an eligible individual age 64 to age 65 by an authorized user in the FO at the beneficiary's request.

    NOTE: Reinstatement of entitlement/eligibility requires a favorable medical decision. It does not mean that SSA has decided to pay provisional (temporary) cash benefits.

C. Procedure—use of the ticket add/terminate screen (TATS) to add or terminate a ticket

The TATS screen allows an authorized user to add or terminate a Ticket.

NOTE: The TATS screen will perform two mutually exclusive functions. It will display either an ADD Ticket Screen or a Terminate Ticket screen only.

1. Access the TATS screen

To access the TATS screen:

  • select 32, “Continuing Disability Review File”, from SSA's main menu (MAIN)

  • select 11, “Ticket to Work”, and SSN or SSN and BIC on the MCDR screen

  • select 8, “TATS” and place an “X” next to Ticket Number on the Ticket Submenu TMEN) screen.

  • Press “ENTER” and the ADD TICKET or TERMINATE TICKET screen will be displayed.

2. Terminate a ticket

  • Select a reason 1 through 8 from the TERMINATE TICKET REASON field

  • Press “ENTER” to return to the TMEN screen.

3. Add a ticket

  • Select “Y” (Yes)

  • Press “ENTER” to return to the TMEN screen.

4. Modernized Systems Operations Manual (MSOM) reference”

MSOM CDR 004.010.