If an FO, WSU, OHO, OAO or PC receives a request for copy of a folder, and the case
is a CEF, provide a copy of the folder on CD. If the official folder is paper, forward
the request to the FO of jurisdiction to provide a paper copy of the folder.
If the FO receives a request to copy a case pending at OHO, forward the request to
the OHO office with jurisdiction of the case. If the FO receives a request to copy
a case pending at the Appeals Council, forward the request to the Appeals Council
branch with jurisdiction of the CEF, noted in the Hearings, Appeals and Litigation
Law (HALLEX) manual HALLEX
REMINDER: Refer to GN 03970.010 for information on a representative's affirmative duty to conduct business with us
If the WSU receives a request to copy a case that has already been closed or is pending
at any appeal level, forward the request to the FO of jurisdiction. FOs should follow
the steps above to provide a copy of the folder.
The CEF does not contain all documents that comprise the official folder. To copy
a CEF to CD, see Copying a Certified Electronic Folder (CEF) to Compact Disk (CD)
- DI 81001.035.
REMINDER: Cases pending in the Office of Quality Review (OQR) may have SSA-831s or Personalized
Disability Notices (PDN) that do not reflect the final decision. To avoid providing
copies of folders without final decisions, do not make a copy of a CEF unless the
office copying the CEF has jurisdiction of the case.