TN 1 (01-14)
DI 81007.010 Initial Public Contact and Access
A. Public access to Internet disability reports (IDR)
1. IDRs available to the public
SSA makes the following IDRs available for public use via the Internet:
Adult Disability Report – i3368 (initial claim);
Child Disability Report – i3820 (initial claim); and
Disability Report – Appeal – i3441 (reconsideration, hearing).
2. Accessing IDRs
Internet Users (IU) gain access to SSA’s online services through SSA’s Internet site at www.socialsecurity.gov.
i3368 - IUs must first complete and file an iClaim (Benefit Application) to access the i3368. There are no exceptions. The i3368 opens automatically after the user submits the iClaim.
i3441 - IUs must first complete and submit a request for appeal through iAppeals to gain access to the i3441. There are no exceptions. The i3441 opens automatically after the user submits either an i561 reconsideration request or i501 hearing request.
i3820 - The i3820 is the only standalone IDR. IUs may access and submit the i3820 without first filing an iClaim or iAppeal.
NOTE 1: The i3368 was a standalone IDR until 01/25/2014. Before that date, IUs were able to create i3368s independently of filing an iClaim.
NOTE 2: iClaim submission establishes a claim for benefits, but there is no i3368 to propagate to the Electronic Disability Collect System (EDCS) until the IU submits the i3368. We do not require the IU to complete and submit the i3368; submission is at the IU’s discretion.
B. Claims leads and referring IUs to IDRs
Agents at SSA’s 800 phone number and field office (FO) representatives must follow existing procedures to establish claims leads whenever they refer an individual to the iClaim/i3368 or i3820 websites. They must take action appropriate for appeals when they refer an individual to the iAppeals/i3441. TSCOG - TC 31507.020. - Handling iClaim or i3368 Inquiries - provides instruction for handling calls from IUs. TC 31507.035. – Handling Calls from an Individual Who Intends to Complete the Adult Disability Report (i3368). - has instructions regarding how to handle calls about the i3368. TC 31510.030. – Handling Calls from an Individual Who Intends to Complete an Internet Child Disability Report (i3820). - has instructions regarding how to handle calls about the i3820.