IUs do not have to complete and submit their iClaim, iAppeals request, or IDR in one
online session. They can leave and later use their reentry number to return and continue.
The iClaim and IDRs issue randomly generated reentry numbers to IUs who pass the initial
screening pages and input enough additional information to establish a partial. The
system presents the reentry number to the IU on the first page displayed after establishing
the partial. The text on that page instructs the IU to print the page, save the page,
or write the reentry number on a piece of paper for later use.
With the claimant’s SSN and the reentry number, the IU can enter, leave, and reenter
an IDR or iClaim an unlimited number of times until one of the following happens:
The IU finally transmits (submits) the IDR to SSA.
The IU makes three consecutive unsuccessful attempts to reenter the partial (for example,
the IU mistypes the reentry number three times). The third consecutive unsuccessful
attempt locks the partial permanently. The IU must either start a new IDR or contact
SSA for help.
NOTE: SSA employees cannot research, find, and give reentry numbers to IUs who have lost
their reentry number. The system issues only one reentry number for each partial.
If the IU loses the reentry number, SSA has no way to recover it for the IU.
An IU starts another partial of the same type (usually due to a lost reentry number).
The system moved the partial to the archive file because the IU did not submit it
before the end of the period allowed for storage on the Internet Report Database.
NOTE: FO technicians cannot propagate data from IDR partials into the Electronic Disability
Collect System (EDCS). If an IU has not submitted an IDR, but a partial exists for
the claimant, FO technicians should ask the claimant (or IU, if different) to submit
the IDR before creating the case in EDCS. That will allow the FO technician to propagate
the IDR into EDCS.