Record the FO determination for failure to pursue the other program benefit and document
the claims file. For MSSICS, document the DROC screen.
Explain in the determination:
What step(s) the individual failed to take, and
What assistance, if any, SSA provided to the individual.
REMINDER: Before finding failure to take all appropriate steps, consider the individual's and/or
his/her representative's physical and mental ability to take the necessary steps.