TN 10 (09-01)

SI 00601.030 Documenting Oral Inquiries

Citations:

20 CFR 416.345

A. Policy

1. Requirement

An oral inquiry must be documented when received.

EXCEPTION: If an earlier protective filing date exists and a closeout notice was not issued, the earlier protective filing date is open. Therefore, there is no need to document a subsequent oral inquiry.

2. Field Office (FO) Documentation

The FO uses the 800 Number System Worksheet to document the oral inquiry.

3. Teleservice Center (TSC) Documentation

The TSC uses the 800 Number System Worksheet or Administrative Message to document the oral inquiry.

4. Other Documentation

  1. If there is no record of a 800 Number System Worksheet, Claims Referral Screen or Administrative Message, other evidence can be accepted that an oral inquiry occurred on a particular day, e.g.,

    • written documentation of a CR's or SR's recollection,

    • Consolidated Modernized Development Worksheet entry,

    • copy of a closeout notice,

    • copy of a teleclaim application, or

    • copy of an appointment confirmation notice.

  2. If evidence of an earlier protective filing date exists in another FO and no systems record exists, the servicing FO must contact that FO to obtain the paper documentation.

5. Retention Period

SI 00601.015C. contains the policy on retaining protective filing documentation.

B. References


To Link to this section - Use this URL:
http://policy.ssa.gov/poms.nsf/lnx/0500601030
SI 00601.030 - Documenting Oral Inquiries - 08/01/2011
Batch run: 08/01/2011
Rev:08/01/2011