The good cause finding requires a written notice when:
the FO is unable to personally contact the recipient to explain the decision, or
the individual(s) asks for the decision in writing, or
the FO chooses to send a notice in lieu of attempting personal contacts.
FOs must explain either orally or in the notice (as appropriate) that SSA will not
collect a penalty because good cause exists for the reporting failure.
EXAMPLE 1: Penalty Notice Not Required
During a penalty interview with Claire Miller, the CR explains that SSA will not collect
a penalty because she has a good reason for failing to report. After the interview,
the CR documents the file that the recipient was personally notified of the decision.
EXAMPLE 2: Penalty Notice Required
Same as Example 1 except that when the CR explains the decision to
Ms. Miller, she requests the decision in writing. The CR sends a penalty notice to
Ms. Miller and places copies in the file.