TN 23 (08-23)

HI 00820.070 Field Office Handling of Requests for Termination

A. Procedure - Written Requests

1. Different Types of Requests

Differentiate among the three types of written termination requests:

  • a clear request to terminate, indicating that the enrollee either does not want an interview or, after the interview, still wants to terminate enrollment,

  • a clear request to terminate without indication that the enrollee would object to an interview, and

  • an improper request (see HI 00805.060D for development).

2. Interview Is Desirable

For the latter two situations, arrange an interview, if possible. Do not imply that the interview is required, but stress that we want to be sure that the individual is fully aware of the effect of the termination, particularly because of the short time-frame for a change of mind before the termination of SMI is effective.

3. Interview Is Required

If the request is so ambiguous that it is not certain that the enrollee wishes to terminate SMI, contact the individual for confirmation and document the conversation per HI 00805.060D. If you are not able to speak with the individual, notify the individual that the request cannot be honored unless the individual submits an unequivocal signed statement, preferably on a CMS-1763 (Request for Termination of Premium Hospital and/ or Supplementary Medical Insurance).

4. Input SMI Termination Actions Via POS

Input SMI termination action via POS when the earliest of the following occurs:

  • You determine no interview is wanted.

  • After the interview is conducted.

  • The request for termination is cancelled.

  • The beginning of the last month of coverage.

NOTE: Hold the termination request while trying to arrange for the interview.

5. Date Stamp

Make sure that all requests for termination and cancellations of such requests are date-stamped. Also, attach the envelope if the mailing date is going to be used for effectuation.

B. Procedure - Personal Interview

1. Termination Request

Follow the interview guides in HI 00820.060 and HI 00820.065. If the enrollee still wants to terminate SMI, ask the enrollee to complete a CMS-1763. Verify the SMI Medicare Number with the enrollee's HI card or other document, or with FO records.

Write the date of the interview in the space provided in the upper right hand corner of the CMS-1763. If the date of any earlier written request is material to the effective date of termination, note this in red in the “date filed” block, and attach the earlier request to the form.

Make sure the enrollee explains why the enrollee wishes to terminate SMI in specific, not general, terms.

2. Medicare Card

Do not annotate the Medicare card about termination of SMI. If the enrollee has HI as well as SMI, a new Medicare card will be received showing HI only. Tell the enrollee to destroy the old card when the new one is received. If the enrollee has only SMI, ask the enrollee to send the Medicare card to the FO to be destroyed when coverage ends.

3. Enrollee Wants to Keep SMI

If the enroll decides to continue SMI, have the enrollee sign a statement to that effect. Attach it to the termination request, date stamp both, and forward them to the PSC.

C. References

  • Interviewing guides, HI 00820.060 and HI 00820.065.

  • Information on the effect of mailing dates, HI 00805.130.

  • Processing Supplementary Medical Insurance (SMI) Withdrawals via Post Entitlement Online System (POS), SM 03040.090.

  • Development of ambiguous termination requests, HI 00805.060D

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HI 00820.070 - Field Office Handling of Requests for Termination - 08/29/2023
Batch run: 08/29/2023