If a clear request to terminate is received in the Processing Center but an interview
has not been conducted because the request did not come through the FO, or if the
FO did not provide an acceptable explanation as to why an interview was not conducted,
send the enrollee a completed CMS-L457 letter (if the FO has not already given or
sent one) and process the termination. Also, make a copy of the request and forward
it to the FO to follow the guides in HI 00820.070, unless the request suggests that an interview would be undesirable or the time-frame
is such that an interview could not be conducted before the termination date. Notify
the FO if an CMS-L457 has been sent to the enrollee. Control the request for reply
by the middle of the month following the effective date of termination.
If a timely cancellation request is subsequently received, notify central office of
the cancellation, file the request in the folder, and cancel the FO development request
If the interview by the FO results in an affirmation of the termination request or
if the FO is unable to contact the enrollee, cancel the development request diary,
and NAN and file the papers returned.