Refer the form CMS-2178 (HIB/SMIB Entitlement Problem - Priority) to the appropriate
Processing Center (PC). If the documentation agrees with the DO request, the Exceptions
and Inquiries Examiner will take action to correct the MBR and will advise the DO
of the action taken by completing the “Reviewing Office Reply” portion of the CMS-2178.
The PC will no longer send the CMS-2178 to CMS"s Bureau of Support Services (BSS)
for correction of the health insurance record. The MBR correction should update the
health insurance master and both records should be corrected within 30 days of the
date of the PC action to correct. The DO must query the MBR and HI record to determine
if the corrections have processed. If the MBR is still wrong 30 working days after
the date of the PC action, see the procedures for followup action in HI 00930.070. If the HI record only is still incorrect, follow the procedures in section B below.
In situations where the beneficiary"s name is spelled incorrectly or the sex code
is incorrect on both the MBR and the Health Insurance master, use direct input (see
SM 00706.265, Exhibit W).