Refer the form CMS-2178 (HIB/SMIB Entitlement Problem - Priority) to the appropriate
Processing Center (PC). If the documentation agrees with the DO request, the Exceptions
and Inquiries Examiner will take action to correct the MBR and will advise the DO
of the action taken by completing the “Reviewing Office Reply” portion of the CMS-2178.
The PC will no longer send the CMS-2178 to CMS for correction of the health insurance
record. The MBR correction should update the health insurance master and both records
should be corrected within 30 days of the date of the PC action to correct. The DO
must query the MBR and HI record to determine if the corrections have processed. If
the MBR is still wrong 30 working days after the date of the PC action, see the procedures
for followup action in HI 00930.070. If the HI record only is still incorrect, follow the procedures in section B below.
In situations where the beneficiary"s name is spelled incorrectly or the sex code
is incorrect on both the MBR and the Health Insurance master, use direct input (see
SM 00706.265, Exhibit W).