If an interim or final reply is not received within 30 working days of a followup
made in accordance with (A), (B) or (C) above, or if the problem is not corrected
within 90 calendar days of the initial DO referral, refer the problem by memorandum
to CMS, Associate Regional Administrator for Program Operations.
In the memorandum, outline the nature of the problem and DO action taken to correct
it. Attach copies of all pertinent material, i.e., SSA-250, CMS-2178, processing center
or BSS/CMS replies, as well as a current combined query reply.
NOTE: A current HI/MBR Status Query (HMQ) is one received in the DO no earlier than 10
working days prior to the date of referral to the CMS Regional Office.
The addresses for the CMS, Associate Regional Administrator for Program Operations
in each region are:
John F. Kennedy Federal Bldg.
Boston, MA 02203
26 Federal Plaza
New York, NY 10007
Public Ledger Building, Suite 216
150 South Independence Mall West
Philadelphia, PA 19106
101 Marietta Street
Atlanta, GA. 30323
233 North Michigan Avenue
Chicago, IL 60601
Beneficiary Services Branch
1301 Young St. Room 833
Dallas, TX 75202
New Federal Office Bldg.
601 East 12th Street
Kansas City, MO 64106
Social Security Administration
Denver Regional Office
Denver, CO 80202
CM 100 Van Ness Avenue
San Francisco, CA 94102
2901 Third Avenue
Mail Stop 407
Seattle, WA. 98121