NL 01001.430 Responding to Requests to Reissue Notices for the Blind or Visually Impaired
A. How do I reissue a Braille, data CD, audio CD, or large print notice?
We will reissue a Braille, data CD, audio CD, or large print notice if the notice recipient alleges not receiving the notice or receiving a notice that is damaged or unreadable. Prior to disclosing any information to the person requesting the reissued notice, follow all disclosure policies in GN 03380.010, Verifying Identity of Persons requesting Disclosure of Personally Identifiable Information. Follow these steps when you receive a request to reissue a Braille or data CD notice:
Determine the date of the notice by interviewing the notice recipient or reviewing the envelope for the postmark date. If you do not have the exact notice date but know the postmark date, reissue all notices generated up to five days before the postmark date. If you cannot determine the postmark date, estimate the notice date and reissue all notices generated 5 days before and 5 days after that date;
Complete Form SSA-9005 (Special Notice Option Reissue Form). The form is available electronically in NL 01001.431, Exhibit of Form SSA-9005 – Special Notice Option Reissue Form; and
Email the completed Form SSA-9005 to ^SNO Reissue Requests .
B. Is there anything else I need to do after submitting a request to reissue a notice?
When you reissue a notice, some special situations may require additional action. These situations include administrative finality and notices with protective filing, due process, or appeal language. Actions to take in these special situations are explained below:
Administrative finality applies to defective notices the same as to initial determinations with correct notices, i.e., use the date of the defective notice to count the time for reopening. For administrative finality and reopening when determining the notice date see GN 03101.050, Appeals – Notice of Initial Determination and GN 04001.040, Role of Notice in Reopening;
If an applicant alleges receiving a damaged notice containing protective filing language and potentially loses benefits by not acting timely see GN 00204.008, Misinformation – Applications. The damaged notice represents a notice that is not correct and complete; and
If an applicant alleges receiving a damaged notice that contains appeal rights and the applicant does not file an appeal timely see GN 03101.050, Appeals – Notice of Initial Determination and GN 04001.040, Role of Notice in Reopening. When deciding whether to accept the appeal late consider applying good cause provisions in GN 03101.020, Good Cause for Extending Time Limit. Specifically, consider the following example: unusual or unavoidable circumstances exist, which demonstrate that the claimant could not reasonably be expected to be aware of the need to file timely, or such circumstances prevented him or her from filing timely.