Claimants may contact the FO, the Teleservice Center (TSC), or the Federal Benefits
Unit (FBU) to question or disagree with a determination after the 60-day time limit
(or the 10-day limit for benefit continuation) has expired. These offices should assist
the claimants if they want to appeal and should develop good cause for extending the
time limits for appeal and benefit continuation. The request for an extension of time
must be in writing and must give the reasons why the request was not filed timely.
(Assist the claimant, if needed, in preparing this written request.) The FO, TSC,
or the FBU should forward the appeal and good cause development to the servicing FO
or Central Processing Site (see VB 00901.015). An individual from the component that has the authority to adjudicate the appeal
being filed determines whether "good cause" exists.