The Office of Quality Review (OQR) examines a sample of cases selected from adjudicating components, prior to effectuation, to ensure determinations comply with federal guidelines. Quality reviewers follow the guidelines in GN 04440.008B.

Quality reviewers follow steps 1 through 8 in this section, as the facts of each case dictate.

1. 1. 

   Determine whether the case meets the criteria for exclusion, as outlined in GN 04440.004 (Quality Review Exclusions). If the case is an exclusion, and does not warrant quality review, enter the appropriate exclusion code in the OQR case processing system and route the closed case to the field office (FO). If the case is not an exclusion, skip to step 2.

2. 2. 

   Open and review all case documents. The order of document review is at the discretion of the quality reviewer.

3. 3. 

   After initial review, determine if the adjudicating component’s determination complies with the Regulations, Social Security Rulings, and other written guidelines, such as the Program Operations Manual System (POMS). The evidence in the case must be sufficient and support the adjudicating component's determination. If the adjudicating component's determination is policy compliant and sufficient, OQR considers this a clean case. If a deficiency is suspected, and the case needs additional input, continue to step 4. If the case is clean, clear the case following the procedures in the bullets listed in this section.

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     Verify that all determination information is correct on the SSA-831-C3/U3 (Disability Determination and Transmittal), Cessation or Continuance of Disability or Blindness Determination and Transmittal - Title XVI (SSA-832), and/or Cessation or Continuance of Disability or Blindness Determination and Transmittal (SSA-833).

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     Code the case processing system.

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     Effectuate the determination, when applicable.

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     Date and release any notice(s), as appropriate.

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     Route the folder to the FO.

     Potential issues to consider:

     1. a. 

        It is possible that the determination and onset for a case are policy compliant, but the information on the SSA-831, SSA-832, and/or SSA-833 is incorrect. In these instances, upload a modified Determination and Transmittal form(s) with the correct information. Note any changes made in the "Remarks" section (Item 34).

     2. b. 

        Be sure that the OQR case processing system coding matches the information intended to appear on the Determination and Transmittal form(s).

4. 4. 

   Determine if you need a consultation from a medical contractor (MC) or psychological contractor (PC).

   Address questions pertinent to the medical issues in file using the medical referral in the case processing system. Be sure to address the issues to the MC or PC in a clear and concise manner. Issues that often require review by an MC or PC include questions regarding the sufficiency of evidence, onset, evaluation of medical opinions, and assessing the accuracy of the symptom evaluation completed by the adjudicating component. (See GN 04440.130 for more information regarding medical review policy.)

   NOTE: 

   When the quality reviewer and the MC or PC cannot reach an agreement on the medical findings and conclusions, or both, expressed in the formal assessment, that assessment must remain in the official claims folder, even when it is contrary to the final conclusion(s) made by the quality reviewer. In that situation, quality reviewers must prepare a rationale explaining why the medical findings and conclusions, or both, in a specific medical assessment(s), are not reflected in the final disposition of the case (e.g., the assessment(s) contains incorrect conclusions, it does not address issues that need resolution, etc.).

5. 5. 

   Determine if any type of deficiency is present. If any deficiency is present, continue to the steps listed in this section.

   1. a. 

      Deficiencies fall into three categories:

      1. (1) 

         Group I deficiencies, as defined in GN 04440.202 (Group I Decisional Deficiencies) and GN 04440.203 (Group I Documentation Deficiencies), have the potential to reverse the determination from unfavorable to favorable or from favorable to unfavorable.

      2. (2) 

         Group II deficiencies, as defined in GN 04440.204 (Group II Deficiencies), have the potential to change the period of disability; that is, when disability started, ended, or ceased.

      3. (3) 

         Technical corrective actions (TCAs), as explained in GN 04440.230 (Introduction to Technical Corrective Actions (TCAs)), GN 04440.231 (Substantive Technical Corrective Actions (TCAs)), and GN 04440.232 (Non-substantive Technical Corrective Actions (TCAs)), are instances of non-compliance with procedural requirements that do not impact the basic determination to allow or deny or the period of disability.

   2. b. 

      Group I and group II deficiencies are further classified as decisional or documentation.

      1. (1) 

         Decisional deficiencies exist when adjudicating components sufficiently document a case to support a determination, but the evidence contradicts the determination.

         Potential issue to consider:

         Consider Substitution of Judgment (SOJ), as explained in GN 04440.118, when a group I or group II decisional deficiency exists. Quality reviewers, MCs, and PCs must be aware of SOJ, as a review principle, to ensure they do not perform a "de novo" case review. If SOJ is considered, reviewers must document this in the case processing system by creating a case note explanation.

      2. (2) 

         Documentation deficiencies exist when medical evidence in a case is insufficient to support a disability determination or to determine the correct onset, ending, or cessation date.

         Potential issue to consider:

         It is the quality reviewer’s role to consider Probability of Reversal (POR), as explained in GN 04440.110, when a group I or group II medical or vocational documentation deficiency exists. The MCs and PCs do not make the POR determination. Reviewers may ask MCs or PCs to provide an opinion, but this opinion is not binding. Quality reviewers make the final POR determination. Reviewers must provide a rationale whenever POR is considered or applied.

6. 6. 

   Provide a clear and concise explanation of the deficiency to the adjudicating component and request, or take, corrective action. If taking corrective action is appropriate, correct the claim and follow the procedures in step 3 of the quality review process. If taking corrective action is not appropriate, code the case processing system to reflect why the case is not policy compliant. Control the return and continue to step 7.

7. 7. 

   Send the case back to the adjudicating component. Prepare a summary of the case, including an explanation of why the case does not comply with policy. Notify the adjudicating component, when applicable, of the deficiency and the required corrective action(s) as follows:

   1. a. 

      Use the Request for Corrective Action function in the OQR case processing system to return cases with group I or group II deficiencies, or TCAs which may affect the disability determination or the period of disability, to the adjudicating component.

   2. b. 

      Use the SSA Request for Case Action function in the OQR case processing system to provide feedback about TCAs to the adjudicating component.

8. 8. 

   When the adjudicating component corrects the deficient case or completes the required development and returns the case to OQR for review, the quality reviewer should reevaluate the full case record. Ensure that the adjudicating component has made the requested corrections. Determine if the case is now policy compliant, further corrective actions are needed by the reviewing component, or if a subsequent return is warranted to the adjudicating component, as explained in GN 04440.205. If the case is policy compliant, clear the case following the procedures outlined in step 3 of this section.

The Office of Quality Review (OQR) conducts a federal quality review of disability cases in OQR review components located in the 10 regions and OQR Baltimore. The OQR review components were formerly called disability quality branches.

Federal quality review of adjudicating component disability determinations provides general quality review processing instructions for review components to use when returning or correcting deficient Certified Electronic Folder (CEF) cases.

The automated sample selection process selects OQR’s quality review sample cases during the adjudicating component’s case closure process and prior to effectuation of the determination.

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  The adjudicating component receives an alert during the case closure process, via the National Disability Determination Services System (NDDSS) and OQR case processing system, when a CEF case is selected for federal quality review.

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  Both NDDSS and eView display an indicator when the case has been selected for federal quality review. NDDSS only shows that the case has been selected for review and the original review component as the destination. Some CEF cases are automatically transferred to other review components. This transfer is only visible in eView. The only place to see where a case is being, or has been, reviewed, is in eView.

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  CEF cases selected for federal quality review are electronically transferred to the appropriate review component for quality review (e.g., quality assurance review, pre-effectuation review, special studies, etc.).

For information regarding eView, refer to DI 81005.005 (eView Overview).

Results of federal quality reviews are as follows:

For CEF cases, quality reviews are randomly directed to one of the OQR review components

For further information, refer to DI 81020.135 (Federal Quality Review (QR)).

The adjudicating component follows the guidance in DI 30005.501 (Resolving Deficiency Disagreements --- Informal Resolution Request (IRR) and Request for Program Consultation (RPC)).