Program Operations Manual System (POMS)
TN 6 (11-20)
RM 03851.005 Expediting Telephone Inquiries Involving Earnings Discrepancy Cases
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A.
Upon receipt of a telephone inquiry, ensure that the following rules are applied:
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1.
Do not disclose confidential information by telephone.
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2.
Verify that the party requesting the information is entitled to receive it.
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3.
Honor requests for certified earnings records (SSA-794) when:
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a.
A written request is submitted stating the records are needed for court proceedings
or,
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b.
Authorized by an approving official.
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4.
Authorized disclosures are only made in writing.
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5.
Provide the following address for the requester to submit information or authorization:
Social Security Administration
Division of Earnings and Business Services
6100 Wabash Avenue Baltimore, Maryland 21215-3757
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B.
Document the request in the appropriate SSA system.
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C.
Once the written request is received and if additional information is needed, follow
the DIRCON procedures and send the appropriate notice.
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D.
If no additional information is needed, process accordingly and send the appropriate
notice, and follow DIRCON procedures, if necessary.