On a case-by-case basis, you may approve a former payee’s request to transfer conserved
funds directly to the new payee or to the beneficiary provided:
The direct transfer serves the best interest of the beneficiary,
We have not replaced the former payee because of misuse of benefits or other evidence
of unsuitability, and
The former payee agrees to transfer funds within 30 days.
Document your determination in the Representative Payee System (eRPS) using the Make
Note screen (MS INTRANETERPS 015.002 and MS INTRANETERPS 015.003D).
Notify the beneficiary or the beneficiary’s new payee of the existence of any conserved
funds and that the former payee will send those funds within 30 days.
If the former payee does not know the new payee’s address, use form SSA-3288, Consent
for Release of Information, to obtain the new payee’s written consent before disclosing
his or her address to the former payee. For additional information, see “Disclosure
with Consent-General” (GN 03305.001).