If the FI and USPS cannot furnish a current address and the beneficiary is in LAF
C (Current Payment Status) take the following actions:
-
•
Repeat step one above, checking the MBR, SSR, or both one more time prior to suspending
benefits.
-
•
Suspend benefits with LAF S6 using POS (MS
06303.013) and use MONET (MS
06307.008) to annotate the Special Message field on the MBR with all your efforts to locate
the beneficiary and the outcome of your development with the FI and USPS.
EXAMPLE: MBR Special Message - “A’s overpayment notice dated 01/20/99 returned as
undeliverable, unable to obtain current address after MBR/SSR search, two phone calls,
and FI and USPS contact, suspending benefits effective MM/DD/YY.”
-
•
Discard the undeliverable mail if the notice is stored in the Online Retrieval System
(ORS); or
-
•
If the notice is not stored in ORS, fax the notice to the Non-Disability Repository
for Evidentiary Documents (NDRed) using the Evidence Portal (EP). See GN
00301.310 for the link to the NDRed application. For more information on EP, see MS
09701.001.
NOTE: If the case involves disability benefits, consider the procedures in DI
13010.160 and SM
03020.050. If the case involves a continuing disability review (CDR), also refer to instructions
in DI 13015.013, DI
28075.005, DI 40525.001, and DI
13015.011. If you received a first or third-party report that a beneficiary’s whereabouts are
unknown, use S-9 to suspend benefits. See GN
02602.320 for more information.
If the MBR shows the record is other than LAF C (i.e., LAF D, U, N, ND, etc.) take
the following actions:
-
•
Annotate the Special Message field on the MBR;
EXAMPLE: MBR Special Message - “T’s notice of award dated 01/20/09 returned as undeliverable,
unable to obtain current address.”
-
•
Discard the undeliverable mail if the notice is stored in ORS; or
-
•
If the notice is not stored in ORS, fax the notice to NDRed using the Evidence Portal
(EP).