After the administrator adds a user to TWN, the user receives an email containing
a temporary password. Users must wait 10-15 minutes after receipt of the email before
attempting to log in with the temporary password.
Before using TWN service, all new users must complete a one-time security enrollment
the first time logging into the system. The Enhanced Security Enrollment process verifies
a user’s identity.
To enroll successfully, users must:
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Enter temporary password received by email;
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Answer “yes” to “remember me on this computer” and save;
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Complete additional information pages, which ask users to update SSA phone and email
information, and establish six security questions. Do not add personal phone and email
information; and
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Create a new password noting the password requirements that appear on the screen.
Users must remember this password for subsequent access to TWN.
A successful log in takes you to the Equifax “New Order” home page. For more information
on enrolling and requesting verifications, see the TWN
tutorial.
NOTE: The username and temporary password are case sensitive and you must enter them exactly as provided in the initial emails from TWN. For best
results, copy and paste the username and temporary password into the website during
the first log in, taking care not to copy a trailing space at the end. We recommend
users select the “Remember my Username” option by checking the associated box on Login
screen.