Treat a telefax or “fax” document(s) the same as an “uncertified” photocopy; that is, we assume a fax is valid if we receive it from the record custodian or another SSA office.

A fax copy is acceptable if it is legible and is a copy of a valid document. You can check that the format, certification, and other aspects of the document is consistent with valid documents issued by the custodian of the record. The custodian of the record must send the document directly to an SSA office.

NOTE: Follow instructions for recording evidence faxed or received in the field office (FO) or the workload support unit (WSU) in GN 01070.781B.2., and certify the photocopy of the document(s) before faxing to another SSA office. For certification of photocopies, see GN 00301.095.

The term “SSA office” includes those other government agencies shown in GN 00301.090.

A fax copy is not acceptable from a claimant or other third party as it is impossible to determine whether the original document was genuine or unaltered.

EXCEPTION: For exception to this rule, see GN 00301.030B.4.