The FBU provides services for the Social Security Administration, Department of Veterans
Affairs, Office of Personnel Management, Railroad Retirement Board, Centers for Medicare
& Medicaid Services (CMS), and Department of Labor for applicants and beneficiaries
outside of the United States.
FBUs are unable to purchase evidence or verifications. Instead, FBUs submit requests
to assisting offices using the SSA-562-U3/e562 procedures. FBUs may request verification assistance for any SSA purpose, but most
commonly, the purpose is enumeration related. If the FBU receives an SS-5 (Application
for a Social Security Card) from a United States (U.S.) born applicant and must verify
evidence, take the following actions:
Attempt to verify the evidence via Electronic Verification of Vital Events (EVVE),
see GN 00302.980.
If the FBU verifies the evidence through EVVE, use normal procedures to process the
If the FBU is unable to verify the evidence, send the assisting office an SSA-562-U3/e562 requesting a BVS verification.
The assisting office is responsible for any charge for the verification.
If the assisting office does not respond after 21 days, the e562 program automatically
sends a follow-up email. If using the SSA-562-U3, an email should be sent to the assisting
If the assisting office does not respond after 45 days, the FBU must follow-up by
contacting the Office of Earnings and International Operations (OEIO) at OCO.OEIO.DIO.IBO@ssa.gov. The OEIO analyst will review each case and, when appropriate, contact the assisting
office's regional office.
Once BVS responds, the assisting office provides the findings to the FBU via the e562
The FBU is responsible for processing the SS-5.