You should submit foreign language documents for translation to an SSA translator
within the region servicing the claimant. Fax or mail assistance requests for translator
services to the nearest field office (FO) with an available translator. Always query
the translator database prior to sending a document for translation to determine if
a translator’s services are limited to certain offices or if the translator is unavailable
for an extended period of time. Translators may fax completed translations back to
the requesting office.
If there are no authorized SSA translators in the region, use a non-SSA translator
within the region who is acceptable per GN 00301.350.
If there are no non-SSA translators within the region, use an acceptable non-SSA translator
outside the region.
If there are no non-SSA translators, send or fax the translation request to the Central
Translation Section (CTS) in Central Office. Instructions for submitting translations
to CTS are located in GN 00301.355.
You should not use SSA translators (except for CTS) outside the Boston Region.