Debtors have the option of using their credit card to repay their debt. The debtor
can authorize a one-time payment over the telephone or request the Social Security
Administration (SSA) to charge their credit card on a recurring monthly basis by submitting
a completed and signed form SSA-4588 , (You Can Make Your Payment by Credit Card).
For one-time payments, the debtor contact representatives (DCRs) in the Program Service
Center (PSC) of jurisdiction will enter the required information on the webpage and
submit it electronically for processing. For a link to the webpage see GN 02210.156.
For recurring monthly credit card payments, the Mid-Atlantic Processing Service Center
(MATPSC) is responsible for entering the information on the webpage. Recurring monthly
payments require the debtor to sign and date form SSA-4588. Upon request, the DCRs mail the form to debtors and ask that they complete, sign,
and return it in an enclosed MATPSC envelope.
NOTE: MATPSC’s address is:
Social Security Administration
P.O. Box 3430
Philadelphia, PA 19122-0430
IMPORTANT: There are six versions of the SSA-4588, one for each PSC; it contains the PSC-specific telephone number and hours of operation
information. See a sample of the form in GN 02210.154. The SSA-4588 is now housed in inForm.
Debtors now have the option to pay their debts online through Pay.gov. Pay.gov is an online remittance collection application developed and maintained
by the Department of the Treasury (Treasury). The internet application offers Title
II and Title XVI recipients, who are active in the Recovery and Collection of Overpayment
Process (RECOOP) system, the option to repay their programmatic overpayments via credit
card, debit card, or a debit to their bank account or automated clearinghouse (ACH).
Treasury's Pay.gov application collects and processes the transaction and payment
information on SSA's behalf.
Pay.gov allows eligible individuals to make a one-time payment using their personal
computer or mobile phone. Treasury's Pay.gov accepts VISA, MasterCard, American Express,
Discover, Diner's Club, JCB, Union Pay, and debit of the individual's bank account
For instructions on how to handle inquiries, see GN 02220.125.