The appropriate FBUs process reclamations for countries not supported by the National Payment Center Of Excellence(NPCE). The FBUs use locally developed forms to request reclamations. For more information concerning reclamations to NPCE see GN 02408.910 and GN 02408.930.

The U.S. Embassy in Tokyo processes reclamations for Japan that are at least $30. The U.S. Embassy in Tokyo also processes reclamation requests from the Office of Earnings and International Operations (OEIO). This occurs when an incorrect payment transmits to a bank in the Embassy’s assigned region and the payment did not return.

NPCE processes reclamation requests for certain countries, when the outstanding amount is $100 or more. For a list of countries see GN 02408.920F. Technicians must enter all reclamation requests for NPCE through the International Treasury Services application (ITS.gov).

NOTE: All refunded money goes to the Federal Reserve Bank of New York (FRBNY). NPCE writes request letters for reclamations, but FRBNY is in charge of the movement of money in or out of ITS.gov.

OEIO is responsible for the reclamations under certain circumstances. For determining when OEIO is responsible for processing reclamations, see GN 02408.915.

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  GN 02408.910 Starting the International Direct Deposit (IDD) Reclamation Process in the Office of Earnings and International Operations (OEIO)

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  GN 02408.920 International Direct Deposit (IDD) Payment Reclamation Forms and the International Treasury Services Application (ITS.gov)

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  GN 02408.930 International Direct Deposit (IDD) Reclamation Process for a Federal Benefits Unit (FBU)