If you receive an inquiry, provide the following explanation to the inquirer:
“We need to investigate your case further. Please allow us 60 days to respond to your
inquiry. No further action is required from you at this time. If further action is
later required, we will contact you.”
Refer the case to the FO for investigation via:
Development Worksheet page in CCE for MSSICS cases. Enter the following on the Development
o ADM as the ISSUE; and
o CLARK INQUIRY in the REMARKS field.
In addition, on the Development Notes page in CCE, explain why the inquirer believes
they are a class member;
MDW for non-MSSICS cases, enter the following on the MMDW screen:
o CLARK in the ISSUE field;
o ADM in the CATEGORY field; and
o INQUIRY in the REMARK field.
In addition, on the MRMK screen explain why the inquirer believes they are a class