1. Locating electronic folders
Conduct a search in eView and Evidence Portal (EP) to determine if an electronic folder
For an overview of EP, see MS 09701.001.
2. Locating paper folders
Folder location information and the folder request function are available through
the T2FLD and T16FLD macros in Query Master and Personal Communications (PCOM) toolbars
(see the PCOM Toolbar Support site). Folder location information is also available in Workload Action Center (WAC).
To request a paper folder from the processing centers (PC) or the Social Security
Administration National Records Center (SSANRC) storage facility, use the following
Processing Center Action Control System (PCACS) for a Title II folder. For information
on PCACS, see MSOM MS 04901.001
SSI Data Inputs, 8028 (SSI Control System Input) – AR33 for a Title XVI folder. For
information on AR33, see SM 01201.055. For information on SSA-8028 SSICS Transaction,
see SM 01201.020.
Use the following instructions from the Kansas City Region Intranet (KCNET) to request
a paper folder directly through PCOM:
If a query response shows there is no paper folder stored in the PC or SSANRC, consider
claimant’s and representative payee’s previous addresses (the folder could be in a
field office (FO) servicing a previous address)
cross-referenced Social Security numbers
For additional guidance when searching for a prior paper folder for a medical case,
see DI 13015.080.
For more information on locating and reconstructing paper claims folders for hearings,
see GN 03105.040.
3. Unable to locate paper folders
Document all queries that you used and all efforts that you made to locate the paper
folder on an SSA-5002 (Report of Contact), Report of Contact (RPOC) screen, or Report
of Contact page, whichever is appropriate.
The Disability Determination Services (DDS) will determine whether an attempt should
be made to reconstruct a paper Comparison Point Date (CPD) folder as explained in
For more information on reconstruction of destroyed or missing paper claims folders,
see GN 03105.010.