After receiving a notice of the initial determination, any writing submitted by the individual or his or her appointed representative, which clearly
states a disagreement with the medical cessation or adverse medical reopening determination,
establishes a request for reconsideration. For more information on what constitutes
a request for reconsideration, refer to GN 03102.100 The Reconsideration Process.
For all written requests for an explanation, call the individual or use the document
processing system (DPS) to send an SSA-2708 (Field Office Call/Come In Request), to arrange a personal interview. Make sure to
save a copy of the SSA-2708 in the online retrieval system (ORS). For telephone conversations
with the individual, follow the instructions in DI 12026.015C in this section.
When sending an SSA-2708:
Ask the individual to call or come into the office for an interview,
Explain that the SSA-2708 sent to the individual, does not establish a new or reconsidered
Explain the right to appeal, the time limit for filing an appeal, and, if appropriate,
good cause for late filing of an appeal, and
Do not attempt to explain the medical basis for the determination.