If the payment is not received 20 days after the initial follow-up, take the following
Make the second follow-up to contact the debtor by telephone;
Allow 10 days to receive the payment, as well as the next month's payment;
Follow the instructions in SI 02220.052B.1 above stating to contact the debtor by phone (or send a call-in card) 5 days after
the second follow-up attempt.
NOTE: Send the bill for the next month's payment, if monthly billing is used. Also,
when an installment refund is 40 days overdue (and the second payment is currently
10 days overdue), the final action varies depending upon the amount of the unpaid
balance of the debt.