The Division of International Operations (DIO) has jurisdiction over all claims where at least one beneficiary:

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  Uses a foreign mailing address; or

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  Resides in a country to which payment of benefits is barred or restricted; or

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  Uses an APO/FPO address specific to a foreign country, or

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  Uses a U.S. address because their representative payee lives in the U.S. as described in GN 02605.220.

If GN 01050.055A. does not apply, claims which require a disability determination (including claims for a freeze only) are routed from the FO to either a State agency or ODO (DI 11010.255, DI 11020.000, and DI 11025.000) regardless of SSN. After the disability determination, where GN 01050.055A. does not apply, ODO maintains jurisdiction of DIB and DIB auxiliary claims, while the servicing processing centers maintain jurisdiction of CDB and DWB claims, except where the NH is entitled to DIB or the CDB is also entitled to DIB.

For a description of the cases that go to the DDS, see DI 11010.255. For a list of cases that go to ODO, see DI 11010.355. Cases that go to DIO (PC8) are listed in DI 11010.350.

For railroad involvement see RS 01602.005.

Claims bearing SSN's within a servicing PSC's jurisdiction will be handled by that PSC. Therefore, if GN 01050.055A. does not apply, all PSC's will handle both Puerto Rican and Pacific claims based on the first three digits (area code) of the SSN serviced by them.

Those meeting the criteria in GN 01050.055A. should be sent to DIO (PC8) even if the prior claim is serviced by another PSC.

All claims for totalization benefits, including those in which at least one beneficiary resides in the U.S. and entitled to totalization benefits, are under DIO (PC8)'s jurisdiction (see GN 01702.310).

Claimants who reside in the U.S. and who are not insured for RSDI benefits but have at least 6 quarters of coverage and received a claim denial for totalization benefits are under DIO (PC8)'s jurisdiction. Refer to GN 02605.200 and GN 02605.230.