If the primary account is in OCO and the secondary account is in PSC 1 through 6,
the OCO technician contacts the PSC contacts listed below to coordinate the processing
of the claim in the PSC.
PSC1 through 6 technicians will also phone the OCO technician if the secondary account
in PSC1 through 6 is ready to be adjudicated, but the status of the primary account
is unknown, so that any overpayment can be avoided.
When the primary and secondary accounts are in two different PSCs, the PSC with the
primary account phones the other PSC and coordinates the processing of the claim.
OCO technicians should use the following information to contact the PSCs:
-
•
NEPSC - PSC 1 Contact
Contact a manager of the PC1 module of jurisdiction, as reflected on DOORS. If a manager
is not available, leave a detailed telephone message. If the call is not returned
within 3 working days contact the Appeals Analyst on the NEPSC OA Staff via email.
-
•
MATPSC - PSC 2 Contact
Locate the module contact number listed on DOORS and request to speak to the technician
assigned to processing the ACR. If that person is not available, leave a detailed
phone message. If the call is not returned within 3 working days, call back and request
to speak with the Assistant Mod Manager or Mod Manager.
In instances when the coordination is not successful or timely, request to speak with
a Manager or contact OAS at 215-597-3552 and request to speak to the Disability or
Claims Analyst.
-
•
SEPSC - PSC 3 Contact
Locate the module contact number listed on DOORS and request to speak to the technician
assigned to processing the ACR. If that person is not available, leave a detailed
phone message. If the call is not returned within 3 working days, call back and request
to speak with the Assistant Mod Manager or Mod Manager.
In instances when the coordination is not successful or timely, request to speak
with a Manager or contact OAS at 205-801-2229 and request to speak to the Disability
or Claims Analyst.
-
•
GLPSC - PSC 4 Contact
Contact the Operations Analysis Section at 312-575-4250.
-
•
WNPSC - PSC 5 Contact
Locate the module contact number listed on DOORS (call the secretary) and request
to speak to the technician assigned to processing the ACR. If that person is not available,
leave a detailed phone message. If the call is not returned within 3 working days,
call back and request to speak with the Assistant Mod Manager or Mod Manager.
In instances when the coordination is not successful or timely, please email the
WNPSC Operations Support Branch (OSB) at || SF ARC PCO OSB.
-
•
MAMPSC - PSC 6 Contact
Locate the module contact number listed on DOORS and request to speak to the technician
assigned to processing the case. If that person is not available, leave a detailed
phone message. If the call is not returned within 3 working days, call back and request
to speak with the Assistant Mod Manager or Mod Manager.
In instances when the coordination is not successful or timely, send an email to
||KC OAS. Be sure and include your name and phone number.