When the automated system, due to printer problems, cannot print a receipt/payment
coupon, follow these steps:
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•
Using the Correct FO Receipt (RCFR) screen, change the account name field to either
add or delete the middle initial.
-
•
Annotate the remittance ID field to indicate that the correction was made because
the original did not print.
RESULT: The system will send a corrected receipt/payment coupon to the printer (see GN
02403.007D3 and GN
02403.007D4); give or mail it to the remitter.
If the system still cannot produce a receipt, follow the instructions in GN 02403.100 for obtaining a 1395-BK receipt book from the issuer and GN 02403.130 for completing manual receipt form SSA-1395-BK.