SSA mails FEQs in May through June of each year. Recipients are required to respond
within 60 days. The Wilkes-Barre Direct Operations Center (WBDOC) maintains a list
of beneficiaries and representative payees to whom SSA sends questionnaires. The WBDOC
receives the completed FEQ forms, maintains a responder list, and processes the responses.
After 60 days, the Center for Automation Security and Integrity, Wilkes-Barre Application
Programming, Infrastructure, and Customer Support (CASI WBAPICS) sends the responder
list to the Center for Automation Security and Integrity, Applications Programming
and Systems Operations (CASI APSO (Baltimore)) in the Office of Central Operations
(OCO). CASI APSO (Baltimore) creates the non-responder file by comparing the responder
list against the master file containing the claimants selected to receive the FEQ.
CASI APSO (Baltimore) reviews the Master Beneficiary Record (MBR) of the non-responders
and eliminates beneficiaries who have had any of the following actions from the FEQ
follow-up process:
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a termination status (T status code),
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a recent change of address to the United States, and
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a recent representative payee change.