Evaluate the information from the claimant to determine if it fits with the general
pattern of the impairment as described by the medical evidence. The record should
present a consistent picture of what the individual is able to do.
If the medical evidence coupled with the claimant's statement(s) is not sufficient
to document the severity of the impairment, consider whether recontact with the claimant
can provide the necessary information. If claimant recontact is necessary, telephone
contact with the claimant is the preferred method.
REMEMBER: When you have made a reasonable, but unsuccessful effort to obtain the claimant's
cooperation to comply with a request for evidence or action, you may discontinue any
development that requires claimant action (e.g., CEs and work evaluations). See DI 23007.000.