If evidence supporting certain non-disability factors of entitlement or eligibility
is missing or incomplete, process the claim involving the appropriate suspense status
and initiate development. Examples include:
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•
Citizenship and lawful presence
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•
Capability and representative payee (pay current benefits only see GN 00504.105)
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•
Prison and fugitive felons status
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Upon completion of development, update the claim to pay status and release any withheld
benefits, or refer the protest issue to the hearing office if you conclude one or
more factors of entitlement are unmet.