Support any finding (not presumed) of “substantial harm” with written documentation on the Report of Contact Details screen (MS INTRANETERPS 016.002) on the eRPS or on
a Report of Contact (RC) if the application is not on eRPS. (Throughout this chapter,
“RC” refers to a report of contact OR an Report of Contact Details screen.)
For title II cases, use the CIPM screen to enter a Special Message on the MBR that
substantial harm was established as well as the reason for suspense. If the beneficiary
is being paid directly as an interim measure, enter that information also. (See MSOM
RSDHI 001.001 .)
For title XVI cases, use the SSR Remarks field described in SM 01301.841 to enter
the same type of information.
IMPORTANT: The Agency's policy is to continue payments to beneficiaries currently receiving their
checks directly while developing payee issues, unless direct payment is precluded.