Obtain an SSID, MSSICS screens, and/or retrieve Document Processing System (DPS) notices
to get a full picture of the basis for N25 suspension. Make every attempt to answer
the individual’s questions using the information on the SSR and thereby discourage
the caller from coming into the office. Determine if good cause can be found as described
in SI 00530.015.
If the individual insists on coming into the office, set up a future appointment and
immediately notify the FO manager of the date and time of the appointment.