If a veteran files a claim, follow these procedures:

1. a. 

   When the claimant’s SSN matches the information in the ICDB, an alert may appear in either one of or all of the following:

   • •

     Enhanced Leads and Appointment System (eLAS) generates the time sensitive case alert “Schedule Appointment Within 3 Business Days Due To: VA 100% P&T”;

   • •

     Customer Service Record Query (CSQR) generates the alert “VA 100% P&T – Use Expedited Procedures” in both Visitor Intake Process Re-write (VIPr) and Customer Information Control System (CICS);

   • •

     Modernized Claims Systems (MCS) adds an ISSUE “100% PT” and the remark “VA 100% Perm and Total” to the Remarks field on the MCS DW01 Screen;

   • •

     Electronic Disability Collect System (EDCS) adds Flag #38 “Disabled Veteran Rated 100% Permanent and Total” to pending cases and initiated cases that have a data match;

   • •

     Case Processing and Management System (CPMS) adds the case characteristic “VPAT” (effective 07/15), and

   • •

     Appeals Review Processing System (ARPS) adds the case characteristic “VPAT.”

2. b. 

   During case creation, when the SSN is present in the PERSON VAPT segment, the EDCS automatically attaches a VAPT flag.

   If the SSN match occurs after initial case creation, the VAPT flag re-propagates into EDCS during case creation at any adjudicative level.

If the claimant’s SSN does not match the information in the SSA ICDB (i.e., no alert is present), but the claimant alleges a VAPT disability compensation rating:

• •

  Manually establish a VAPT flag in EDCS.

  (For instructions on manually establishing a flag, see DI 81010.080 )

• •

  If the case is a paper modular disability folder (MDF), attach a paper VAPT flag to the MDF.
  
  See an exhibit of the paper flag in DI 11005.012G.

To ensure expeditious handling, be alert to the possibility of disability claims resulting from military service casualties. When a claimant contacts the FO to file a disability claim:

1. a. 

   Identify if the claimant is alleging a VAPT disability compensation rating.

2. b. 

   Have the claimant file the application that day, if possible.
   
   If the claimant is unable to file an application on the day of initial contact, take the following steps to expedite the appointment process:

   • •

     Schedule an appointment within three business days after contact; and

   • •

     Add the remark “100% VAPT” on the Leads and Protective Filing Information (LPF1) screen in the Enhanced Leads and Appointment System (eLAS). For information on the LPF1 screen in eLAS, see MS 00601.006.

If the claimant contacts the N8NN for an appointment and the agent cannot schedule an appointment with the servicing FO within three business days, the agent transmits a referral to the FO via the LPF1 screen with “100% VAPT” in the remarks.

Upon receipt of the N8NN referral, contact the claimant within two business days to schedule an appointment.