TN 13 (08-20)

GN 00903.150 Teleservice Center Role for Information and Referral (I&R) Services

Teleservice Center (TSC) employees are often the first point of contact for members of the public who need I&R services. TSCs may also receive requests for I&R services from other agencies or community organizations. TSC representatives should refer to the TSC Operating Guide (TSCOG) for instructions on processing inquiries. TSCs co-located with a field office (FO) should refer to the Field Office Informational/Referral Screen for referral information within the FO service area. For more information, see MS 00601.003.


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http://policy.ssa.gov/poms.nsf/lnx/0200903150
GN 00903.150 - Teleservice Center Role for Information and Referral (I&R) Services - 08/11/2020
Batch run: 08/11/2020
Rev:08/11/2020