Employees who have contact with the public should be aware of the community's main
health and welfare programs. Employees should have a general idea of business, professional,
and social welfare structures in the community and understand the relationship between
Government programs and voluntary programs.
Ensure that a referral is effective. Base it on a correct assessment of the service
needed and knowledge of:
the scope of the service offered by a service agency,
the nearest location where the service is available, and
when and under what conditions members of the public may obtain services.
A proper referral for an inquiry about insufficient income may not always be the welfare
office. A counseling agency, Meals on Wheels, or some other available service may
be more appropriate.
NOTE: A form letter is available under the Service Representative section of the SSA Notice
System for use in providing referrals to the public. For more information on the Notice
System, see NL 00601.000.