Inquiries from individuals in countries or areas other than the British Virgin Islands,
Canada, the U.S. and Western Samoa are handled by the Benefits and Earnings Technicians
in OIO if OIO has a folder on that account.
If there is no folder in OIO, the inquiry is handled as follows:
| Inquiry From: |
Inquiry Referred to: |
| British Virgin |
Servicing FO |
| Islands, Canada, U.S., Western Samoa |
| All other foreign countries |
Claims Development Branch (CDB) |